Shipping policy

Worldwide Shipping

Free Shipping: We offer free shipping on all orders worldwide with no minimum purchase required.

Estimated Delivery Time: Orders typically arrive within 5–15 business days, depending on the destination and customs processing.

Processing Time: Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You'll receive a tracking number via email once your order ships.

Customs & Duties: International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping costs.

Shipping Restrictions

Currently, we do not ship to PO Boxes or military APO/FPO addresses. Please provide a physical street address for delivery.

Order Tracking

Once your order ships, you'll receive an email with tracking information. You can track your package directly through the carrier's website or contact our customer service team for assistance.

Shipping Issues

If your package is lost, damaged, or delayed beyond the estimated delivery window, please contact us immediately at support@tranquara.com. We'll work with the carrier to resolve the issue promptly and ensure you receive your Tranquara as quickly as possible.

Address Changes

Need to update your shipping address? Contact us at support@tranquara.com within 2 hours of placing your order. Once an order has been processed and shipped, we cannot modify the delivery address.

Questions?

For any shipping-related questions or concerns, reach out to our customer service team at support@tranquara.com. We're here to help ensure your Tranquara arrives safely and on time.