Refund policy

We offer a 60-day return policy, which means you have 60 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it: unused, with all original tags attached, and in its original packaging. You will also need to provide your receipt or other proof of purchase.

To start a return, please contact us at support@tranquara.com.

If your return request is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, please contact us at support@tranquara.com.

Damaged or Incorrect Items

Please inspect your order as soon as you receive it. If your item is defective, damaged, or you received the wrong item, please contact us immediately at support@tranquara.com so we can evaluate the issue and determine the appropriate resolution.

Exchanges

If you would like to exchange an item, the fastest way to receive the item you want is to return the item you currently have. Once your return is approved, you can place a separate order for the new item.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method. Please allow up to 10 business days for the refund to be processed.

Please note that your bank or credit card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@tranquara.com.